Refund/Replacement Policy

All business account users on Eco Mall are required to offer a full refund or replacement to a buyer if the item sold:

·        is not of acceptable quality (is defected, has missing parts, is damaged etc);

·        does not match the description or photos on the listing.

All business account users on Trady must follow the guidelines and guarantees set out in the Pakistan Consumer Guarantees Act.

Trady has the right to initiate a refund on the business’s behalf should the business account user fail to respond to a customer’s issue within 5 working days.

Trady has the right to initiate a refund on the business account user’s behalf should the order be more than 3 working days overdue from the business account user’s agreed requirements and there has been no reasonable notice from the business account user.